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Find your profile bookmarks and generated media
Start with what you saved: a link to a character, a conversation or a media file. These are different items, and bookmarking a profile does not create a combined archive of its messages, pictures and videos.
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Return to a character through its bookmark
The Save character action on a card keeps a profile reference in your current browser. Use that reference to revisit the character, but look elsewhere for messages: saving the card does not copy your exchange.
If a saved profile is absent, consider where you bookmarked it. Another browser, a private session or cleared site storage can leave a different local list even while the account's own content remains separate.
Check the original media tool or conversation
For a completed Build Your Video request, consult My Generations in the account used. Locate pictures through the image tool or chat that produced them, using the collection or download options available in that view.
Distinguish a profile bookmark from a generation request or a prepared-content unlock. Selecting Save character does not purchase a content pack or place the profile's images in your device's download folder.
Identify the first request before spending again
Confirm the login and inspect the request's status if a result is missing. Establish whether generation is still pending or whether a purchase needs investigation, since those situations call for different follow-up information.
Look for the initial output before committing tokens to a new attempt. Note the character, approximate submission time and error message so that support can identify the original request if you contact us.
Verify files and permissions before keeping or sharing copies
While the original is available, find the browser's download destination and check that you can open the saved file. A local media copy is not an export of the chat or a backup of account preferences.
Review usage rights before redistribution or any proposed commercial use; downloading alone grants no blanket permission. Keep disputed material and other people's private details out of locations accessible to others.
Your questions
Does Save character include the messages we exchanged?
No transcript is included. The saved item is a browser-held link back to the profile, while the conversation and its history must be located separately through the relevant account.
Where should I look for a completed Build Your Video request?
Check My Generations after signing in to the registration that submitted it. Results associated with that account may not be where you expect if another login is currently open.
Will my bookmarked profiles carry a chat backup between browsers?
No. Those entries reside in the browser storage used to save them. They neither back up the account nor provide a conversation archive that follows you to another browser.