Trust & safety
What to know about safety on Candy AI
EverAI Limited operates our service. Our companions are fictional AI characters, and information submitted in chat can be processed under our privacy terms. Keep passwords, payment details and sensitive records out of scenes. Review the full purchase terms, and contact support for account or billing concerns rather than relying on a character's answer.
Topics in this article
Know the company behind the fictional experience
Our operating company, EverAI Limited, is registered in Malta under C107181. Refer to the company information and contact details we provide when identifying our operator or asking about an account or business matter.
Replies from our AI characters are fictional, not messages personally sent by a performer. A character cannot arrange a real meeting or issue an account-support decision; keep those limits in mind before disclosing personal information.
Build your role without exposing confidential details
An imagined background is enough for a fictional scene. Leave out your actual home address, banking login and another person's private history; none of those details is required to give your role context.
Do not use a conversation to store confidential documents. Although chats and public profiles are separate, information in chat can still be processed or reviewed under our privacy terms. Read those terms before deciding what to share.
Read the full payment terms before authorising a plan
Review the currency, total charge for the subscription term, renewal conditions and included tokens before purchasing. A monthly-equivalent figure may represent a longer period charged together, rather than a smaller payment collected each month.
Save your receipt and follow account cancellation steps when you want to stop renewal. EverAI is the descriptor for subscription card charges; this billing label does not hide the payment from your bank records.
Keep credentials private and reports specific
Return through your original registration method and use a unique password where applicable. Keep login credentials away from character chats, social accounts and unfamiliar software, including apps that promise to unlock Premium access.
For content concerns, explain the issue and point us to the material. For payment or login questions, identify the account and relevant transaction instead. Administrative investigations and changes are handled outside a character's fictional exchange.
Your questions
How do I identify the company operating Candy AI?
EverAI Limited operates our service, with registration C107181 in Malta. Check the actual website and transaction as well: a copied company name does not prove that a similar-looking site belongs to us.
Does a private-looking conversation rule out provider access?
No. Information may still be processed by us and our service providers as described in the privacy terms. Avoid sharing passwords or sensitive details that the fictional interaction does not need.
Where should I verify a charge or refund decision?
Use the relevant purchase record, account confirmation or response from support. A fictional AI reply is not authority to approve payments and cannot confirm that a refund has been processed.