Memberships
Check your Candy AI receipt against a charge
For our card subscription payments, the statement wording is EverAI, not a character or media-feature name. Start with the receipt from the subscribed account and match its amount and date to the charge. The statement descriptor alone cannot explain everything included in that purchase.
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Match the transaction to what you purchased
Check whether you bought membership or a token pack before comparing amounts. If the membership spans several months, use the full term's collected total. The smaller monthly equivalent displayed to compare a longer plan is not the amount of that term's payment.
The EverAI wording does not make a transaction unrecorded: your bank and payment provider still hold financial records. A different payment route may use different statement wording. Do not assume the subscription card descriptor applies to every available way of paying.
Choose from the payment methods your checkout lists
We support routes including credit and debit cards, cryptocurrency, Apple Pay, Google Pay and bank transfers through providers such as Volt or Pix. Availability varies by location. Your own checkout shows which methods can be used for the purchase you are making.
For PayPal, gift cards or another preferred method, check the options listed in your checkout before paying. Select a method offered for your location and transaction; the methods accepted by a different service may not be available for this purchase.
Remove an extra saved method without changing renewal
Open Profile, then Subscription and Payment Method to view stored options. Use the trash control to remove an additional method. An active subscription must retain at least one payment method, so deleting an extra card does not remove every stored payment option.
Changing saved cards does not cancel your subscription. If you want to stop the next recurring charge, use the cancellation controls and finish Unsubscribe with its confirmations. Only that subscription action changes renewal; removing another saved method does not.
Report an unfamiliar charge without sharing credentials
To ask about a duplicate or unrecognised payment, supply the subscribed email, transaction date, amount and any receipt or confirmation. If we ask you to identify a card, provide only its last four digits, never its full number.
Keep passwords, banking logins, security codes and complete card details out of support messages. If you suspect an unauthorised payment, speak to your payment provider as well, using its secure contact method to discuss the transaction.
Your questions
Why does my subscription card payment say EverAI?
We use EverAI as the descriptor for card subscription charges. Match the entry's date and amount to your membership receipt to identify the purchase; a companion's name is not the wording to look for.
How can I check whether PayPal is available for my purchase?
Look at the payment methods shown in your checkout for that location and transaction. If PayPal is absent, choose an offered option rather than assuming another service's payment methods apply here.
Will removing an extra payment card cancel my plan?
No. That action changes your saved payment options, not your subscription's renewal status. To stop the plan from renewing, complete Unsubscribe and every confirmation in the subscription settings.