Understand your Candy AI media-token balance

Identify which action used the balance

Token-funded uses can include pictures, clips, character creation, voice actions and prepared private packs. Membership can unlock a feature while leaving its individual requests chargeable. Identify the selected action rather than assuming every use of an accessible feature is included in your subscription payment.

A zero balance does not cut off ordinary text chat for an active subscriber. To understand a deduction, separate regular conversation from requests for images or other token-funded actions. Starting both within one chat does not make them the same type of use.

Expect monthly allocations even when you pay annually

Each month, Premium supplies 100 tokens and Premium Plus supplies 330. An annual payment covers membership for the year, but it does not place a full year's tokens in your balance at once. Included tokens continue to arrive on their monthly schedule.

For monthly subscriptions, the allocation is tied to the monthly subscription anniversary. Use that anniversary to work out when the next grant is due. A subscription payment and a token allocation are separate events, so their schedules should not be treated as interchangeable.

Calculate a top-up against the request's displayed charge

A purchased pack supplies a stated number of tokens, not a fixed number of pictures, clips or call minutes across every feature. The selected action's price determines how far it goes. Read the charge for your intended request or call before deciding on a pack.

Review the pack quantity, currency, final total and any promotional restrictions shown for your account. Compare those purchase terms with the action cost you expect to incur. Someone else's offer or a guessed cash conversion for tokens does not define the terms of your top-up.

Ask about unused balances before planning a return

Before relying on tokens after your paid term ends, contact support and identify which came with membership and which you bought separately. Ask how each balance will be treated if you return later; do not assume unused tokens will carry into a new subscription.

Tokens cannot be transferred to another person, redeemed for cash or used to pay subscription charges. A request to return a purchase payment must also follow the refund process. Cancelling your plan's future renewal does not submit that request on your behalf.

Your questions

Why might I need more tokens during an active subscription?

Your plan supplies a monthly token allocation, not unlimited media requests. Using that allocation can leave image, video, voice or private-pack actions needing a top-up. Ordinary paid text chat remains separate and does not use up that media balance.

Will an annual payment release all twelve months of tokens immediately?

No. Paying for the year does not change the monthly allocation schedule. Included tokens arrive one month at a time rather than as a single advance grant for twelve months.

Can I turn a token-pack quantity into a fixed picture count?

Not across all image tools and requests. A pack gives you tokens; before generating, check the particular image action's charge and stated number of outputs to understand what that request involves.

When do an inviter and a referral qualify for tokens?

The inviter must hold Premium, and the referred person must activate a paid Premium subscription. Once eligible, both receive 200 tokens each. Paid membership is required on both sides, so an unpaid account should not expect this reward. Check the applicable eligibility conditions before relying on it.